Purpose and Scope of Terms:
The purpose of these terms and conditions (“Terms”) is to set forth the rules, policies, and procedures governing the access to and use of the website www.tentcitynarmada.com and any related mobile applications (collectively the “Website”) owned and operated by Praveg Limited and its affiliates and subsidiaries (collectively, “Praveg”, “we”, “us”, or “our”) and the hotels, resorts and properties managed by Praveg.
These Terms constitute a legal agreement between you, the user of the Website (“you” or “your”) and Praveg. By accepting the Terms and Conditions, and thus by accessing or using the Website you will be entering into a binding agreement with the Company. You acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms apply to your use of all content, services, merchandise, and functionality offered on the Website.
Definitions:
“Praveg” means Praveg Limited, its hotels, resorts and properties, its affiliates, directors, subsidiaries, agents, licensors, managers, and employees.
“Website” means the website located at www.tentcitynarmada.com and any associated Praveg mobile applications, including all content and services offered.
“Terms” means these terms and conditions governing the access to and use of the Website.
“You” or “Your” refers to the user of the Website.
The Website allows you to access the reservation services for hotels, resorts, and other hospitality accommodations owned or managed by Praveg Limited or its affiliates (collectively “Praveg”).
The Website also provides marketing and promotional information about products, services and activities offered by Praveg.
The Website and its content are made available for your personal, non-commercial use only. The Website should not be used for any unlawful, immoral or illegal purposes.
Praveg reserves the right to deny access to the Website to any user who violates these Terms, the Privacy Policy, the Cookies Policy, or for any other reason in Praveg’s sole discretion.
You must not engage in any conduct that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of Praveg’s computer systems.
You must be of sufficient legal age and capacity to make reservations or purchases through the Website. If you are a minor, you may only use the Website and services with the permission of your parent or guardian.
Intellectual Property and User Content
The Website, including its content and materials such as logo/s, text, graphics, images, photos, data and software, is the intellectual property of Praveg and/or its licensors, protected by copyright and other intellectual property laws. Your use of the Website does not grant you any ownership or other rights over this intellectual property. You may only access and use the Website for personal and non-commercial purposes as authorized by Praveg.
You must not print, copy, republish, reverse-engineer, decompile, disassemble or modify the Website or any of its content except as explicitly allowed under applicable copyright laws. Doing so is a violation of these Terms.
If you provide any feedback, suggestions or ideas to Praveg about improving the Website or Praveg’s services (“User Content”), you agree that Praveg retains full ownership of your User Content and you irrevocably assign all rights in it to Praveg. Praveg may use such User Content without restriction or payment to you.
By submitting User Content, you represent you have the right to license it to Praveg for any purpose without restriction. Praveg is not liable or responsible for any loss, damage, or claim related to its use of any User Content you submit.
Reservation Requirements and Process
By using the Website to make a reservation at a Praveg property, you agree to be bound by all applicable terms, conditions, and policies of that property. You authorize Praveg to use your personal and payment information provided to complete the reservation.
There may be errors or inaccuracies in rates, availability, or other information displayed on the Website regarding Praveg properties. Praveg is not liable for such errors and reserves the right to make changes, corrections, cancellations, or improvements to reservations.
You may only make reservations for yourself and your guests, up to 9 rooms. Reselling or marketing Praveg reservations to third parties is strictly prohibited.
Properties reserve the right to refuse check-in if IDs do not match the reservation or are not provided. The guests must carry original copies of their proofs of identification (Aadhaar Card for Indian guests and Passport, Visa and OCI for foreign guests) at the time of check-in at the resort.
Payment Terms and Methods
You are liable for all charges from your stay including room, food and beverage, spa services, taxes, fees and any damages or losses incurred by you or your guests. All charges must be paid in full upon check-out.
Praveg accepts major credit cards. Card issuer fees for foreign transactions may apply. Additional foreign exchange fees may also apply for non-local currency charges.
If you check out without full payment, you expressly authorise Praveg to charge all outstanding amounts to any card on file from your reservation or stay.
Credit/Debit Card Details
Valid credit or debit card details, including card type, number, expiration date and full name, are required to guarantee reservations or prepay for bookings on the Praveg Website. Providing your card information authorizes Praveg to charge your card for the full amount of reservation charges, on-property purchases, damages/losses incurred during your stay, cancellation fees, or no-shows per Praveg’s policies.
While Praveg takes reasonable precautions to protect your card data, Praveg is not liable for any unauthorized access, hacking, viruses or malicious actions resulting in the disclosure of your card details or related damages. You agree not to hold Praveg responsible for any card information leakage beyond its reasonable control. To reiterate, the user/ guest has the sole responsibility in the aforementioned circumstances.
Cancellation and Refund Policies
Cancellation policies, including any required notice period, may vary based on the rate, dates, property policies, and other factors. The cancellation policy for your reservation will be provided upon booking.
As a general policy, cancellations within 24 hours of scheduled arrival or no-shows are subject to 100% of the reservation amount as a cancellation charge to the card on file.
Praveg Property Policies
By making a reservation at any Praveg Property, you agree to comply with all rules, regulations, disclaimers, liability waivers, and policies prescribed by that property. This includes following all reasonable directions and instructions from hotel staff and applicable local laws.
You must adhere to Praveg Properties’ policies for using facilities like pools, gyms, spas etc. Use of these amenities is at your own risk. To the extent permitted by law, Praveg is not liable for any injury, loss or damage arising from your use.
For security, safety and housekeeping purposes, hotel staff may enter rooms at least once daily even if the “do not disturb” sign is displayed.
Non-compliance constitutes a policy breach and may result in actions like cancellation of stay or reservations, fees, or being asked to leave the property.
Praveg respects the privacy of users of our Website. How we collect, use, share, and protect personal data provided to us online is set out in our Privacy Policy [insert URL]. By accessing or using this Website, you agree to the terms of our Privacy Policy.
As part of the services we provide, you agree to receive promotional emails, messages, calls and postal mail from Praveg containing marketing information, offers, and specials we think may interest you. You can opt out of receiving further direct marketing communications at any time by following the unsubscribe instructions contained in the messages or emailing us at [insert email address].
The Website, its content/materials, and the goods/services offered by Praveg are provided on an “as is” and “as available” basis without warranties of any kind. Praveg expressly disclaims any implied warranties including of title, merchantability, fitness for purpose, accuracy and non-infringement.
Use of this Website is at your own risk. Praveg does not warrant that access will be uninterrupted, timely, secure or error-free.
The information provided on the Website is for general informational purposes only and does not constitute professional advice or a binding commitment by Praveg. Individual features of Praveg properties depicted may be subject to change without notice.
Praveg Limited uses 3D visualization of images and videos. Actual properties/sites may differ from this creative content. Praveg Limited is not responsible for any variations between the 3D visualizations presented and the actual properties or sites.
Limitation of Liability
To the maximum extent permitted by law, Praveg shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected to the access, use or performance of the Website and your use of the information contained herein.
Notwithstanding anything to the contrary, Praveg’s total cumulative liability arising under or concerning these Terms, whether arising under contract, equity, tort, negligence, strict liability statute or otherwise, shall not exceed the total amount paid by you to Praveg for using the Website, if any.
You waive any right to bring claims more than 2 days after the initial occurrence of the event giving rise to the claim.
Indemnity
You agree to defend, indemnify and hold harmless Praveg, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents and representatives from any liability, losses, claims, disputes, demands, damages, costs and expenses (including legal fees) arising from or related to your breach of these Terms, use of this Website, or violation of any applicable laws or third party rights.
If you fail to comply with these Terms, without prior notice and any liability to you or any other person, Praveg has the right to take any or all of the following actions without liability to you or any third party:
This is not an exhaustive list. Praveg reserves the absolute right to take any other action it deems appropriate in response to a Terms violation.
Governing Law
In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including their formation, interpretation, breach, termination, or validity thereof, the parties shall seek to resolve such matters amicably through negotiation.
If the parties are unable to reach an amicable resolution within a reasonable period, any unresolved dispute shall be finally settled by binding arbitration under the UNCITRAL Arbitration Rules. The seat of arbitration shall be in Ahmedabad, India.
Changes to Terms
Praveg may amend these Terms without notice. Continued use of this Website after changes signifies acceptance of the revised Terms. If you do not agree, stop using this Website.
Praveg’s failure to enforce rights does not waive its ability to enforce them later. If any portion of these Terms is invalid, the remainder continues in effect. The English version controls translations. If you have any queries or concerns about the Website, please contact us on +91 90 90 00 74 74
